Shipping and Returns

General Information  

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and request you to pre-order or refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are available for delivery to all addresses we have listed within Kenya.

Delivery Time  

An estimated delivery time will be provided to you once your order is placed. Delivery times are usually between 1-3 business days depending on your location. Business day meaning Monday to Friday, except holidays. Please note we do not ship on weekends at the moment. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions  

You can provide special delivery instructions on the check-out page of our website. However, this is subject to the availability of our service providers at the time. If, for any reason we cannot meet the special instructions, we shall communicate to you by phone or email.

Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at sales@coolstar.co.ke

Questions 

If you have any questions about the delivery and shipment or your order, please contact us at sales@coolstar.co.ke